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Tech Tips

Technology Resources

Please use the information below and on the tabs to your left to find answers to common technology concerns and issues that students and parents encounter.  We will be continually adding information and resources to these pages throughout the year so check back often! 

Technology Support

Technical Support

  • A special technical support line has been established for student technical support, device troubleshooting, and maintenance issues.
  • Craven County Technical support may be accessed by sending an email to or phone at 252-514-6392 from 8 am-4 pm, Monday-Friday. 

NCEdCloud (Rapid Identity)

Many issues for students are centered around their NCEdCloud or Rapid Identity.  This is how they should always log into their iPads and devices they are trying to complete school work on.  Students should log into their NCEdCloud using their UID (Unique ID) before opening Canvas or any other app.  The website is  

 Troubleshooting Rapid Identity

If you are having trouble viewing the document, you may download the document.

Accessing Apps Students Frequently Use